At Packaging City, we strive to provide the best customer service experience, including hassle-free returns!

RETURNS

If, for any reason, you need to return any item, you can do so within 30 days of the order date. No-Exceptions. We understand that sometimes things don’t work out as expected, so we have a simple return process. However, if Packaging City is not at fault, you will be responsible for the shipment return cost and a 15% restocking fee.

To initiate a return, please send us an email request with the details.  We will then contact you with the next steps for the return. All returned items must be in undamaged, resell condition. If items are unacceptable to our warehouse, your refund may be adjusted.

In the rare event that Packaging City is at fault, we will gladly cover the cost of the return shipment. We believe in taking responsibility for our mistakes and appreciate your understanding and cooperation in this matter. Return the product within 30 days, and we will promptly process a full refund for your order.

How to Start a Return:

  1. Email sales@packagingcity.net details of the return and reasoning. Be sure to include order number, item number and qty.
  2. You will be provided an RMA number from the team. This is required on your return shipment to be received in our warehouse. 
  3. Email sales@packagingcity.net your tracking number after you have sent the items back. 

 

CLAIMS

  • Damaged
  • Lost
  • Missing

REQUIREMENTS TO OPEN A CLAIM: 

  • Signed POD noting damages or missing items.
  • Pictures of product or damage.
  • Any other documentation to help your case.

For items under $100, we will issue replacements immediately. We understand the inconvenience caused and want to ensure that you receive the products you ordered in pristine condition. Our team will work diligently to process the replacements and get them to you immediately.

If your items exceed $100, we will open a claim with our claims department. Our dedicated team will handle the situation promptly and find a solution that satisfies you. Please allow 2-3 business days to work diligently and find the best solution. We value your trust in us and will make every effort to resolve the matter in the most efficient manner possible.

How to Start a Claim:

  1. Email sales@packagingcity.net details required above.
  2. Attach any additional documentation you may have to help your claim. 

NOTE: Signing your POD “Subject to Count or Subject to Inspection” will not be accepted as a validated signature of receipt and may result in your claim being denied. Provide the above documentation to ensure your claim is not rejected.

At Packaging Price, we prioritize customer satisfaction and aim to provide the best experience possible. If you have any questions or concerns regarding our return policy or any other matter, please don’t hesitate to contact our friendly customer service team. We are here to assist you and ensure your experience with us is exceptional.